1. People often ask me if I know who visits & buys from my site.
No, I have no idea. All customer information is confidential between you and Christianbook.com.
2. Do I stock the merchandise?
No, I'm an Affiliate of Chistian Book.com - I put up the links to merchandise and they do the rest.
3. Can I get a Bible imprinted if I order online?
Yes! When you complete an order online at Christianbook.com, you will be asked if you want any of the titles imprinted. Except in a few instances where imprinting is discounted for bulk orders, Christianbook.com charges $5.00 for each imprinted item. Please note, some Bibles are not easily imprintable. Generally we won't offer imprinting on products that are not good candidates for imprinting, such as certain hardcovers. Some items, however, are imprinted at the discretion of the buyer.
4. Are prices guaranteed?
It's not uncommon for people to see a price on our site and say, "That's way too low. It can't possibly be correct!" 99.9% of the time they're wrong, and they're just looking at an example of one of our many rock-bottom, hard-to-believe prices sometimes as much as 90% off retail! However, it has happened that we have displayed a price that is incorrect. In these rare instances we must reserve the right to not honor these mistakes as they are the computer equivalent of typographical errors. But, in the vast majority of cases, prices seen on our site are correct and trustworthy.
5. Upon what currency are your prices based?
All prices at Christianbook.com and Christian Book Distributors are charged in U.S. dollars.
6. When will my credit card be charged for my order?
Your credit card will be charged when your order ships. Orders placed after 12:00 p.m. (Eastern Time) will ship on the next business day (Monday through Friday). Please note: We do not ship orders on weekends and holidays. We will send an email as soon as the order ships.
Occasionally some of our products may be out of stock at the time of your order. If there are backorders on your order, we won’t charge your credit card until shipment.
7. Do you offer additional discounts to churches or businesses?
Aside from case quantities and price breaks on certain items (for example, Gift and Award Bibles, greeting cards, and Bible study guides), Christianbook.com does not generally offer further discount
8. I am uncomfortable with ordering online. Can I place my order by phone, fax, or mail?
Independent studies have shown that using a credit card online over a secure server is safer than ordering by phone or fax. At Christianbook.com, we offer a secure server with top encryption for the safety and convenience of our customers. Using the secure server, you can rest assured that your ordering information, including credit card number and expiration date, will remain encrypted, and therefore out of the hands of hackers and thieves.
9. Shipping within the continental United States
Christianbook.com currently offers five shipping methods:
Note that standard shipping uses both U.S. Postal Service and UPS. The carrier is automatically selected to provide delivery based on the destination and weight of your order. On Priority, UPS 2nd Day Air ® and UPS Next Day Air ®, any order placed by 12:00 noon (Eastern Time) will ship that same day (weekends and holidays excepted). We've listed our shipping charges and other particulars on our rate chart so that you may see how each of the services compare. Please note that these shipping methods are only available to our U.S. customers.
- Standard Service generally takes 1 to 2 weeks.
- UPS Ground® takes 1 to 6 business days.
- USPS Priority Mail takes about 1 to 6 business days.
- UPS 2nd Day Air® takes 2 business days from when it ships.
- UPS Next Day Air® takes 1 business day from when it ships.
10. Shipping to Alaska, Hawaii, or Puerto Rico
When shipping to Alaska, Hawaii, or Puerto Rico, only our Standard (up to 3-5 weeks) or Priority (2 to 5 business days) shipping methods are available. See our rate chart for pricing information.
11. How do you calculate shipping charges for orders?
Postage is based on the total cost of your order, not the weight of the package. When you complete your order at Christianbook.com, our online ordering system will automatically calculate the postal charges based on the total cost of the particular order, so there's no need for you to figure it out for yourself.
12. What shipping method should I select for framed art?
The majority of our framed art can be shipped to any address in the continental U.S. (not Alaska or Hawaii) via any shipping method we offer. Due to size restrictions, a few framed art pieces as well as other large products cannot be shipped via standard delivery. These same pieces cannot be shipped to Canada or anywhere outside the continental U.S. If you have any questions regarding shipping of framed art, please feel free to contact us.
13. Is it possible to send someone a gift directly from Christianbook.com?
Yes! Sending a gift from Christianbook.com is quick and easy. Christianbook.com products make great gifts, and our selection will allow you to find something for everyone on your gift list. When completing your online order, simply check the box marked "Is this a gift?" in the "Ship to" section. We'll do the rest. We'll include a packing list (without prices) along with the gift to the recipient and send the invoice (with prices) to you. You can even add a note to the order in the "Gift Message" section. Our gift shipping method is easy and r
14. Why do you ask for my e-mail address? Will you rent it out?
E-mail allows us to serve our customers better by getting information out quickly and efficiently. However, we understand that some people are sensitive about giving out their address because they are afraid of receiving intrusive e-mail, or "spam." Well, we're not "spam" fans either, and we won't rent or send your e-mail address to anyone without your permission. However, we would like to send you e-mail featuring information about special offers from time to time. If you would prefer not to receive this type of e-mail from us, simply click here . We will be happy to remove you from our list.
15. SHIP YOUR RETURN PREPAID TO:
(Please ship via the U.S. Postal Service; use Media Mail, if qualified.)
Christian Book Distributors
Attention: Returns Department
P.O. Box 7000
Peabody, MA 01961-7000
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Should you have other questions, feel free to email and I'll do my best to answer. Thanks.